3565 Piedmont Rd, Bldg 2, Ste 700, Atlanta, GA 30305
888.949.1001

OPEN POSITIONS

OPEN POSITIONS

JUNIOR PROGRAM MANAGER

LOCATIONS: RALEIGH, NC
JOB TYPE: FULL-TIME

The Junior Program Manager position is an incredible opportunity for any wellness professional with ambitious career goals and the desire to have a large impact in a high-growth, dynamic environment. This role provides an outstanding position to use and develop your skills and advance your career; while helping others. This role is vital to the organization achieving our user engagement and customer retention goals. Success in this position will lead to an opportunity to be promoted into senior and supervisory roles within the program management department or the opportunity to work more closely with enterprise customers.

The core responsibilities of the Junior Program Manager role are to work directly with our clients to:
  • Ensure that our product and services are delivering maximum impact, and that impact is aligned, transparent and measurable against company goals.
  • Ensure engagement is maximized within the employee population; leveraging all available tools, methodologies and best practices.
  • Ensure that all customer and user feedback is captured and then conveyed internally to the appropriate parties.
  • Position yourself as a domain expert in the health, wellness and risk management field
Other duties and responsibilities include:
  • Assist with daily program processing requirements
  • Provide after-sales support to retain customers
  • Ensure prompt and accurate answers to clients’ queries
  • Suggest company products/services that maximize client satisfaction
  • Communicate product and pricing details clearly
  • Assist Account Executives and Program Managers with creating effective program offerings for prospects
  • Promote new products/services to existing customers
We are committed to building an organization of smart, driven, professionals who in turn are committed to bringing out the best in everyone. The ideal candidate for this position fits the following qualifications:
  • Proven work experience as a Junior Program Manager or relevant role
  • Experience with CRM software (e.g. Salesforce); Experience with Wrike a plus
  • Proficient with Microsoft Office; Experience with Adobe products a plus
  • Strong (verbal and written) communication skills with an ability to build relationships
  • Effective presentation and negotiation skills
  • High degree of professionalism
  • Ability to triage tasks, self-motivate, and manage time effectively
  • BS/BA required

DATA INGESTION ANALYST

LOCATIONS: ATLANTA, GA
JOB TYPE: FULL-TIME, PART-TIME

GoPivot is seeking a Data Ingestion Analyst that will be responsible for ingesting and processing new data sources in our GoPivot platform.

  • Identify customer data requirements
  • Work closely with data providers to receive, transform and validate data
  • Ensure data’s accuracy and completeness as part of GoPivot’s processing procedures
  • Work with source systems to ingest data into GoPivot
  • Classify data and ensure security policies are applied to safeguard data
We are committed to building an organization of smart, driven, professionals who in turn are committed to bringing out the best in everyone. The ideal candidate for this position fits the following qualifications:
  • Bachelor’s degree required
  • Prior experience in working with data in a HIPAA environment
  • Ability to work independently with limited supervision
  • Strong critical thinking, decision making, troubleshooting, and problem-solving skills
  • Outstanding time management skills and attention to detail is required
  • Ability to support multiple projects simultaneously and work in a fast-paced environment
  • Excellent verbal/written communication skills, including communicating technical issues to non-technical audiences is required
  • Ability and desire to learn new skills and techniques is a plus
  • Prior experience with medical coding preferred

SALES ACCOUNT EXECUTIVE

LOCATIONS: RALEIGH, NC
JOB TYPE: FULL-TIME

The Sales Account Executive acts as a liaison between our sales team and our clients, ensuring customer satisfaction. This role will contribute to an increase in sales and maintain our company-client relationships at a high standard.

  • Develop a book of business by generating opportunities and closing new sales deals
  • Achieve or exceed an annual sales quota, established by the VP of Sales
  • Act as the point of contact for prospecting, contracting, renewals, upsells and escalated issues within core book of business
  • Organize regular client meetings to discuss their requirements
  • Run platform demonstrations of our GoPivot product
  • Resolve problems and handle complaints in a timely manner
  • Identify new potential customers
  • Ensure budget and time requirements are met
  • Stay up-to-date with new features and product launches
  • Establish best practices
  • Monitor and report on sales performance analytics
  • Suggest innovative ideas to increase sales and improve customer experience
Additional responsibilities include:
  • Support the CEO, VP of Sales, and Director of Marketing with ad-hoc projects as needed
  • As needed, support requests from Marketing, Operations, and Finance
We are committed to building an organization of smart, driven, professionals who in turn are committed to bringing out the best in everyone. The ideal candidate for this position fits the following qualifications:
  • 4-6 years of relevant sales experience
  • Outgoing, positive, friendly, and eager to be on the phone and in person
  • Demonstrated history in exceeding performance goals and quotas
  • Experience selling enterprise products/services with a focus on value-based selling methodologies
  • Strong communications and understanding of how to identify customer needs and map business value
  • Adept in using Salesforce.com and Microsoft Office applications
  • Internet and research savvy using online resources such as LinkedIn and Hoovers to identify contacts within target companies
  • Proficient in managing multiple simultaneous qualification and sales process
  • Strong customer understanding and range between core job deliverables to solving business problems
  • Must quickly assess a business situation or scenario and quickly develop and drive plans to address challenges or capture opportunities
  • Willingness to accept and contribute new ideas and adapt to a rapidly changing environment
  • Requires flexibility, attention to detail and fulfilling deliverable quickly
  • Bachelor’s degree in Business, Marketing or Communications
  • Preferred prior experience in Saas sales within the Health and Wellness Industry

SENIOR PRODUCT MANAGER

LOCATIONS: ATLANTA, GA
JOB TYPE: FULL-TIME

The Senior Product Manager directs product development for our GoPivot Platform and serves as the head of our Product Development Team.

The duties and responsibilities for this position include, but are not limited to:
  • Develop and implement product strategies consistent with company vision
  • Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
  • Work with senior management to create product plans and roadmaps
  • Lead GoPivot’s Product Development Team and coordinate cross-functional teams
  • Produce and review product requirements documentation
  • Ensure products and releases are launched correctly and on schedule
  • Make creative recommendations to expand product base and vision
  • Suggest ways to track product use and impact on end users.
We are committed to building an organization of smart, driven, professionals who in turn are committed to bringing out the best in everyone. The ideal candidate for this position fits the following qualifications:
  • Proven experience as a Product Manager or similar role
  • Experience in product lifecycle management
  • Background in software development and program management is preferred
  • Familiarity with Agile methodology
  • Experience delivering a product through a series of sprints using the Scrum framework preferred
  • Organizational and leadership abilities
  • Excellent communication skills
  • Problem-solving aptitude
  • Creative thinking skills
  • BSc/BA required; MBA preferred

DIRECTOR OF CHANNEL SALES

LOCATIONS: RALEIGH, NC (PREFERRED) + ATLANTA, GA
JOB TYPE: FULL-TIME

GoPivot is seeking an experienced Sales professional, who will be responsible for identifying and developing, market specific, consultant and broker relationships to grow channel opportunities for GoPivot.

  • Develop and leverage regional and large-market consultant/broker relationships to create opportunities for GoPivot Sales.
  • Cultivate these relationships to continually inform on GoPivot’s product roadmap and capabilities to serve as value-addfor Client’s wellness, safety and total rewards needs.
  • Create customized and effective sales collateral for consultants and brokers.
  • Manage and Delegate support for consultant/broker-generated opportunities for new business.
  • Continually inform GoPivot leadership (VP of Sales, VP of Operations and CEO) of consultant strategies and opportunities for strategic. planning of initiatives
  • Organize, Coordinate and Lead (along with the GoPivot Marketing team) consultant educational strategy, roadshows, and other virtual/in-person opportunities as needed.
  • Monitor and report performance as it relates to consultant/broker-led opportunities and sales.
We are committed to building an organization of smart, driven, professionals who in turn are committed to bringing out the best in everyone. The ideal candidate for this position fits the following qualifications:
  • Bachelor’s degree in Business, Public Health or Communications
  • A minimum of 3-5 years experience in a sales, consultant or broker role in healthcare
  • Preferred SaaS sales experience in health and wellness
  • Proven sales experience in developing and expanding channel relationships, with demonstrated results (both in quota and revenue achievements)
  • Strong communications and understanding of how to identify customer needs and map business value
  • Adept in using Salesforce.com (or equivalent CRM) and Microsoft Office applications
  • Internet and research savvy using online resources such as LinkedIn and Hoovers to identify contacts within target companies
  • Requires flexibility, attention to detail and fulfilling deliverable quickly
  • Ability to travel up to 50%
  • Prior customer service experience preferred
  • Basic knowledge of Microsoft Office

CUSTOMER SERVICE ASSOCIATE

LOCATION: ATLANTA, GA
JOB TYPE: PART-TIME

The Customer Service Associate acts as a customer liaison, provides product/services information and resolves any emerging problems that our customers might face with accuracy and efficiency.

An effective Customer Service Associate is genuinely excited to help customers. He/she is a patient, empathetic, and passionately communicative troubleshooter who can put themselves in their customers’ shoes and advocate for them, when necessary. Our CSRs act as direct representatives of our company every day and are expected to embrace this role with passionate professionalism.

We are looking for someone reliable who can commit to working consistent hours (up to 25 per week). In the future, this position could evolve into a full-time role with benefits for the right candidate. No travel required. The primary responsibility of the Customer Service Associate is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

  • Answer all incoming inquiries via phone, email, support tickets, and chat according to company standards of customer service. Frequent inquiries include: assistance with registering for programs, resetting passwords, syncing tracking devices, order placements, cancellations, and tracking, etc.
  • Document tickets with accurate information in a timely manner and include any needed stakeholders
  • Update and follow through with support tickets and clients until resolved
  • Educate clients on the details of their program and how to earn more points
  • Establish call-drivers and trends when applicable and inform appropriate stakeholders
  • Assist Customer Service Manager and Program Managers as needed

The ideal candidate for this position fits the following qualifications:

  • Excellent phone etiquette and written communication skills
  • Self-motivated, problem solver who can work independently and as part of a team
  • Ability to collaborate and communicate at all levels with internal stakeholders
  • College degree preferred or current students
  • Prior customer service experience preferred
  • Basic knowledge of Microsoft Office