3565 Piedmont Rd NE, Bldg 2, Ste 700, Atlanta, GA 30305
888.949.1001

OPEN POSITIONS

OPEN POSITIONS

CUSTOMER SERVICE ASSOCIATE

LOCATIONS: ATLANTA, GA & RALEIGH, NC
JOB TYPE: FULL-TIME

The Customer Service Associate acts as a customer liaison provides product/services information and resolves any emerging problems that our customers might face with accuracy and efficiency.

An effective Customer Service Associate is genuinely excited to help customers. He/she is a patient, empathetic, and passionately communicative troubleshooter who can put themselves in their customers’ shoes and advocate for them, when necessary. Our CSRs act as direct representatives of our company every day and are expected to embrace this role with passionate professionalism.

The primary responsibility of the Customer Service Associate is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Other duties and responsibilities include:
  • Answer all incoming inquiries via phone, email, support tickets, and chat according to company standards of customer service. Frequent inquiries include: assistance with registering for programs, resetting passwords, syncing tracking devices, order placements, cancellations, and tracking, etc.
  • Document tickets with accurate information in a timely manner and include any needed stakeholders
  • Update and follow through with support tickets and clients until resolved
  • Educate clients on the details of their program and how to earn more points
  • Establish call-drivers and trends when applicable and inform appropriate stakeholders
  • Assist Customer Service Manager and Program Managers as needed

The ideal candidate for this position fits the following qualifications:

  • Excellent phone etiquette and written communication skills
  • Self-motivated, problem-solver who can work independently and as part of a team
  • Ability to collaborate and communicate at all levels with internal stakeholders
  • College degree preferred or current students
  • Prior customer service experience preferred
  • Basic knowledge of Microsoft Office

FULL-STACK DEVELOPER

LOCATIONS: ATLANTA, GA
JOB TYPE: FULL-TIME

GoPivot Solutions is looking for a Full-Stack Developer to join our fast-growing organization. The Full-Stack Developer will be responsible for developing and designing front-end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.

The duties and responsibilities for this position include, but are not limited to:
  • Developing front-end website architecture
  • Designing user interactions on web pages
  • Developing back-end website applications
  • Creating servers and databases for functionality
  • Ensuring cross-platform optimization and rendering for mobile phones
  • Ensuring responsiveness of applications
  • Collaborate with the Product Development team regularly
  • Seeing through a project from conception to finished product
  • Designing and developing APIs
  • Meeting both technical and consumer needs
  • Staying abreast of developments in web applications and programming languages
  • Writing technical documentation
  • Mentoring junior developers
We are committed to building an organization of smart, driven, professionals who in turn are committed to bringing out the best in everyone. The ideal candidate for this position fits the following qualifications:
  • Degree in Computer Science
  • Strong organizational and project management skills
  • Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript
  • Familiarity with JavaScript frameworks such as Angular JS, React and Amber
  • Proficiency with server-side languages such as NodeJS, Python, Ruby, Java, PHP, and .Net
  • Familiarity with database technologies such as MariaDB, Oracle, SQL Server, and MongoDB
  • Familiarity with Web Servers (e.g. Apache, IIS)
  • Familiarity with IAM technologies and GLUU a plus
  • Familiarity with Firebase and APN a plus
  • Familiarity with xCode and the Android SDK a plus
  • Work knowledge of GitHub, GitLab, Jenkins, Selenium, and Jira
  • Excellent verbal communication and problem-solving skills
  • Have the ability to multitask, prioritize, and respond quickly in a fast-paced environment
  • Learn quickly and want to share knowledge

DATA INGESTION ANALYST

LOCATIONS: ATLANTA, GA
JOB TYPE: FULL-TIME

GoPivot Solutions is looking for a Data Ingestion Analyst to join our fast-growing organization. The Data Ingestion Analyst is responsible for ingesting and processing new data sources in our GoPivot platform.

The duties and responsibilities for this position include, but are not limited to:
  • Identify customer data requirements
  • Work closely with data providers to receive, transform and validate data
  • Ensure data’s accuracy and completeness as part of GoPivot’s processing procedures
  • Work with source systems to ingest data into GoPivot
  • Classify data and ensure security policies are applied to safeguard data
We are committed to building an organization of smart, driven, professionals who in turn are committed to bringing out the best in everyone. The ideal candidate for this position fits the following qualifications:
  • Bachelor’s degree required
  • Prior experience in working with data in a HIPAA environment
  • Ability to work independently with limited supervision
  • Strong critical thinking, decision making, troubleshooting, and problem-solving skills
  • Outstanding time management skills and attention to detail is required
  • Ability to support multiple projects simultaneously and work in a fast-paced environment
  • Excellent verbal/written communication skills, including communicating technical issues to non-technical audiences is required
  • Ability and desire to learn new skills and techniques is a plus
  • Prior experience with medical coding preferred

CONTROLLER

LOCATIONS: RALEIGH, NC/ ATLANTA, GA
JOB TYPE: FULL-TIME

GoPivot Solutions is looking for a Controller to join our fast-growing organization. The Controller will report to the CFO and be focused primarily on general ledger accounting, financial statement prep and the month-end accounting cycle activities.

The duties and responsibilities for this position include, but are not limited to:
  • Manage general ledger and complete month-end/year-end close processes.
  • Maintain company accounting procedures and processes while ensuring GAAP compliance.
  • Assist with cash flow forecasting and point redemptions
  • Verifies, allocates, posts and reconciles accounts payable and receivables.
  • Prepare financial statements and analysis versus budget.
  • Analyzes financial information and summarizes financial status.
  • Spots errors and suggests ways to improve efficiency and spending.
  • Assists with audits and tax returns.
  • Develops and documents business processes and accounting policies to maintain and strengthen internal controls.
We are committed to building an organization of smart, driven, professionals who in turn are committed to bringing out the best in everyone. The ideal candidate for this position fits the following qualifications:
  • Bachelor’s degree in Accounting or Finance from an accredited university coupled with a minimum of 2-4 years of experience: CPA preferred.
  • Experience with general ledger functions and the month-end/year-end close processes plus hands-on experience with accounting software packages.
  • Ability to work in a fast-paced, multi-tasked and fast-paced environment with firm deadlines.
  • Thorough knowledge of advanced accounting procedures and Generally Accepted Accounting Principles (GAAP).
  • MS Excel skills including pivot tables.
  • Excellent verbal, written communication and interpersonal skills and proven ability to work well in a self-directed manner.
  • Ability to work independently and/or on a team and take on new tasks with a high level of difficulty.
  • Willingness to vary work schedule according to demand according to needs to the department.

SALES ACCOUNT EXECUTIVE

LOCATIONS: RALEIGH, NC
JOB TYPE: FULL-TIME

The Sales Account Executive acts as a liaison between our sales team and our clients, ensuring customer satisfaction. This role will contribute to an increase in sales and maintain our company-client relationships at a high standard.

  • Develop a book of business by generating opportunities and closing new sales deals
  • Achieve or exceed an annual sales quota, established by the VP of Sales
  • Act as the point of contact for prospecting, contracting, renewals, upsells and escalated issues within core book of business
  • Organize regular client meetings to discuss their requirements
  • Run platform demonstrations of our GoPivot product
  • Resolve problems and handle complaints in a timely manner
  • Identify new potential customers
  • Ensure budget and time requirements are met
  • Stay up-to-date with new features and product launches
  • Establish best practices
  • Monitor and report on sales performance analytics
  • Suggest innovative ideas to increase sales and improve customer experience
Additional responsibilities include:
  • Support the CEO, VP of Sales, and Director of Marketing with ad-hoc projects as needed
  • As needed, support requests from Marketing, Operations, and Finance
We are committed to building an organization of smart, driven, professionals who in turn are committed to bringing out the best in everyone. The ideal candidate for this position fits the following qualifications:
  • 4-6 years of relevant sales experience
  • Outgoing, positive, friendly, and eager to be on the phone and in person
  • Demonstrated history in exceeding performance goals and quotas
  • Experience selling enterprise products/services with a focus on value-based selling methodologies
  • Strong communications and understanding of how to identify customer needs and map business value
  • Adept in using Salesforce.com and Microsoft Office applications
  • Internet and research savvy using online resources such as LinkedIn and Hoovers to identify contacts within target companies
  • Proficient in managing multiple simultaneous qualification and sales process
  • Strong customer understanding and range between core job deliverables to solving business problems
  • Must quickly assess a business situation or scenario and quickly develop and drive plans to address challenges or capture opportunities
  • Willingness to accept and contribute new ideas and adapt to a rapidly changing environment
  • Requires flexibility, attention to detail and fulfilling deliverable quickly
  • Bachelor’s degree in Business, Marketing or Communications
  • Preferred prior experience in Saas sales within the Health and Wellness Industry

SENIOR PRODUCT MANAGER

LOCATIONS: ATLANTA, GA
JOB TYPE: FULL-TIME

The Senior Product Manager directs product development for our GoPivot Platform and serves as the head of our Product Development Team.

The duties and responsibilities for this position include, but are not limited to:
  • Develop and implement product strategies consistent with company vision
  • Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
  • Work with senior management to create product plans and roadmaps
  • Lead GoPivot’s Product Development Team and coordinate cross-functional teams
  • Produce and review product requirements documentation
  • Ensure products and releases are launched correctly and on schedule
  • Make creative recommendations to expand product base and vision
  • Suggest ways to track product use and impact on end users.
We are committed to building an organization of smart, driven, professionals who in turn are committed to bringing out the best in everyone. The ideal candidate for this position fits the following qualifications:
  • Proven experience as a Product Manager or similar role
  • Experience in product lifecycle management
  • Background in software development and program management is preferred
  • Familiarity with Agile methodology
  • Experience delivering a product through a series of sprints using the Scrum framework preferred
  • Organizational and leadership abilities
  • Excellent communication skills
  • Problem-solving aptitude
  • Creative thinking skills
  • BSc/BA required; MBA preferred

DIRECTOR OF CHANNEL SALES

LOCATIONS: RALEIGH, NC (PREFERRED) + ATLANTA, GA
JOB TYPE: FULL-TIME

GoPivot is seeking an experienced Sales professional, who will be responsible for identifying and developing, market specific, consultant and broker relationships to grow channel opportunities for GoPivot.

  • Develop and leverage regional and large-market consultant/broker relationships to create opportunities for GoPivot Sales.
  • Cultivate these relationships to continually inform on GoPivot’s product roadmap and capabilities to serve as value-addfor Client’s wellness, safety and total rewards needs.
  • Create customized and effective sales collateral for consultants and brokers.
  • Manage and Delegate support for consultant/broker-generated opportunities for new business.
  • Continually inform GoPivot leadership (VP of Sales, VP of Operations and CEO) of consultant strategies and opportunities for strategic. planning of initiatives
  • Organize, Coordinate and Lead (along with the GoPivot Marketing team) consultant educational strategy, roadshows, and other virtual/in-person opportunities as needed.
  • Monitor and report performance as it relates to consultant/broker-led opportunities and sales.
We are committed to building an organization of smart, driven, professionals who in turn are committed to bringing out the best in everyone. The ideal candidate for this position fits the following qualifications:
  • Bachelor’s degree in Business, Public Health or Communications
  • A minimum of 3-5 years experience in a sales, consultant or broker role in healthcare
  • Preferred SaaS sales experience in health and wellness
  • Proven sales experience in developing and expanding channel relationships, with demonstrated results (both in quota and revenue achievements)
  • Strong communications and understanding of how to identify customer needs and map business value
  • Adept in using Salesforce.com (or equivalent CRM) and Microsoft Office applications
  • Internet and research savvy using online resources such as LinkedIn and Hoovers to identify contacts within target companies
  • Requires flexibility, attention to detail and fulfilling deliverable quickly
  • Ability to travel up to 50%
  • Prior customer service experience preferred
  • Basic knowledge of Microsoft Office