3565 Piedmont Rd NE, Bldg 2, Ste 700, Atlanta, GA 30305

CAREERS

OPEN POSITIONS

OPEN POSITIONS

SENIOR PROGRAM MANAGER

JOB TYPE: FULL-TIME, FULLY REMOTE

The Senior Program Manager manages a portfolio of clients (post executed contract) ensuring the success of the client’s program. This position reports to the Vice President of Customer Success.

  • Develop and maintain a strong working relationship with the client
  • Onboard new clients
  • Manage and meet the client’s day to day needs
  • Analyze program data and recognize areas in need of change or improvement
  • Ensure program engagement is maximized, leveraging all tools, methodologies, and best practices
  • Process data such as medical claims or other files needed to support the program
  • Client invoicing
  • Manage some 3rd party vendor relationships
  • Work closely with the development team to test software, support client needs, and troubleshoot issues
  • Write promotional content for clients using templates
  • Promote new products and services
  • Position yourself as a health and wellness expert
  • Worked in the software industry, worked as a Program Manager, or other relevant experience
  • Relatively tech-savvy
  • Proficient with Microsoft Office; Experience with Adobe products a plus
  • Strong written and verbal communication skills and proven ability to build client relationships
  • Strong ability to troubleshoot and problem solve
  • Ability to triage tasks, self-motivated, and manage time effectively
  • Patient and detail-oriented
  • High degree of professionalism
  • Ability to work effectively both in a team and individually
  • BS/BA required

JUNIOR PROGRAM MANAGER

JOB TYPE: FULL-TIME, FULLY REMOTE

The Junior Program Manager manages a portfolio of clients (post executed contract) ensuring the success of the client’s program. This position reports to the Vice President of Customer Success.

  • Develop and maintain a strong working relationship with the client
  • Assist with onboarding new clients
  • Manage and meet the client’s day to day needs
  • Analyze program data and recognize areas in need of change or improvement
  • Ensure program engagement is maximized, leveraging all tools, methodologies, and best practices
  • Process data such as medical claims or other files needed to support the program
  • Client invoicing
  • Assist with managing some 3rd party vendor relationships
  • Work closely with the development team to test software, support client needs, and troubleshoot issues.
  • Write promotional content for clients using templates
  • Promote new products and services
  • Position yourself as a health and wellness expert
  • Relatively tech savvy
  • Proficient with Microsoft Office; Experience with Adobe products a plus
  • Strong written and verbal communication skills and proven ability to build client relationships
  • Strong ability to troubleshoot and problem solve
  • Ability to triage tasks, self-motivate, and manage time effectively
  • Patient and detail-oriented
  • High degree of professionalism
  • Ability to work effectively both in a team and individually
  • BS/BA required

CUSTOMER SERVICE ASSOCIATE

JOB TYPE: FULL-TIME, FULLY REMOTE

The Customer Service Associate acts as a customer liaison, provides product/services information, and resolves any emerging problems that our customers might face with accuracy and efficiency.

An effective Customer Service Associate is genuinely excited to help customers. He/she is a patient, empathetic, and passionately communicative troubleshooter who can put themselves in their customers’ shoes and advocate for them, when necessary. Our CSRs act as direct representatives of our company every day and are expected to embrace this role with passionate professionalism.

The primary responsibility of the Customer Service Associate is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Other duties and responsibilities include:

  • Answer all incoming inquiries via phone, email, support tickets, and chat according to company standards of customer service. Frequent inquiries include: assistance with registering for programs, resetting passwords, syncing tracking devices, order placements, cancellations, and tracking, etc.
  • Document tickets with accurate information in a timely manner and include any needed stakeholders
  • Update and follow through with support tickets and clients until resolved
  • Educate clients on the details of their program and how to earn more points
  • Establish call-drivers and trends when applicable and inform appropriate stakeholders
  • Assist Customer Service Manager and Program Managers as needed

The ideal candidate for this position fits the following qualifications:

  • Excellent phone etiquette and written communication skills
  • Self-motivated, problem-solver who can work independently and as part of a team
  • Ability to collaborate and communicate at all levels with internal stakeholders
  • College degree preferred or current students
  • Prior customer service experience preferred
  • Basic knowledge of Microsoft Office

SALES ACCOUNT EXECUTIVE

LOCATIONS: RALEIGH, NC
JOB TYPE: FULL-TIME

The Sales Account Executive acts as a liaison between our sales team and our clients, ensuring customer satisfaction. This role will contribute to an increase in sales and maintain our company-client relationships at a high standard.

  • Develop a book of business by generating opportunities and closing new sales deals
  • Achieve or exceed an annual sales quota, established by the VP of Sales
  • Act as the point of contact for prospecting, contracting, renewals, upsells and escalated issues within core book of business
  • Organize regular client meetings to discuss their requirements
  • Run platform demonstrations of our GoPivot product
  • Resolve problems and handle complaints in a timely manner
  • Identify new potential customers
  • Ensure budget and time requirements are met
  • Stay up-to-date with new features and product launches
  • Establish best practices
  • Monitor and report on sales performance analytics
  • Suggest innovative ideas to increase sales and improve customer experience
Additional responsibilities include:
  • Support the CEO, VP of Sales, and Director of Marketing with ad-hoc projects as needed
  • As needed, support requests from Marketing, Operations, and Finance
We are committed to building an organization of smart, driven, professionals who in turn are committed to bringing out the best in everyone. The ideal candidate for this position fits the following qualifications:
  • 4-6 years of relevant sales experience
  • Outgoing, positive, friendly, and eager to be on the phone and in person
  • Demonstrated history in exceeding performance goals and quotas
  • Experience selling enterprise products/services with a focus on value-based selling methodologies
  • Strong communications and understanding of how to identify customer needs and map business value
  • Adept in using Salesforce.com and Microsoft Office applications
  • Internet and research savvy using online resources such as LinkedIn and Hoovers to identify contacts within target companies
  • Proficient in managing multiple simultaneous qualification and sales process
  • Strong customer understanding and range between core job deliverables to solving business problems
  • Must quickly assess a business situation or scenario and quickly develop and drive plans to address challenges or capture opportunities
  • Willingness to accept and contribute new ideas and adapt to a rapidly changing environment
  • Requires flexibility, attention to detail and fulfilling deliverable quickly
  • Bachelor’s degree in Business, Marketing or Communications
  • Preferred prior experience in Saas sales within the Health and Wellness Industry

DIRECTOR OF CHANNEL SALES

LOCATIONS: RALEIGH, NC (PREFERRED) + ATLANTA, GA
JOB TYPE: FULL-TIME

GoPivot is seeking an experienced Sales professional, who will be responsible for identifying and developing, market specific, consultant and broker relationships to grow channel opportunities for GoPivot.

  • Develop and leverage regional and large-market consultant/broker relationships to create opportunities for GoPivot Sales.
  • Cultivate these relationships to continually inform on GoPivot’s product roadmap and capabilities to serve as value-addfor Client’s wellness, safety and total rewards needs.
  • Create customized and effective sales collateral for consultants and brokers.
  • Manage and Delegate support for consultant/broker-generated opportunities for new business.
  • Continually inform GoPivot leadership (VP of Sales, VP of Operations and CEO) of consultant strategies and opportunities for strategic. planning of initiatives
  • Organize, Coordinate and Lead (along with the GoPivot Marketing team) consultant educational strategy, roadshows, and other virtual/in-person opportunities as needed.
  • Monitor and report performance as it relates to consultant/broker-led opportunities and sales.
We are committed to building an organization of smart, driven, professionals who in turn are committed to bringing out the best in everyone. The ideal candidate for this position fits the following qualifications:
  • Bachelor’s degree in Business, Public Health or Communications
  • A minimum of 3-5 years experience in a sales, consultant or broker role in healthcare
  • Preferred SaaS sales experience in health and wellness
  • Proven sales experience in developing and expanding channel relationships, with demonstrated results (both in quota and revenue achievements)
  • Strong communications and understanding of how to identify customer needs and map business value
  • Adept in using Salesforce.com (or equivalent CRM) and Microsoft Office applications
  • Internet and research savvy using online resources such as LinkedIn and Hoovers to identify contacts within target companies
  • Requires flexibility, attention to detail and fulfilling deliverable quickly
  • Ability to travel up to 50%
  • Prior customer service experience preferred
  • Basic knowledge of Microsoft Office