3525 Piedmont Rd, Building 5, Suite 400, Atlanta, GA 30305
888.949.1001

OPEN POSITIONS

OPEN POSITIONS

Young smiling male call center operator doing his job with a headset.Portrait of call center worker at office.

CUSTOMER SERVICE ASSOCIATE

LOCATION: ATLANTA, GA
JOB TYPE: PART-TIME

The Customer Service Associate acts as a customer liaison, provides product/services information and resolves any emerging problems that our customers might face with accuracy and efficiency.

An effective Customer Service Associate is genuinely excited to help customers. He/she is a patient, empathetic, and passionately communicative troubleshooter who can put themselves in their customers’ shoes and advocate for them, when necessary. Our CSRs act as direct representatives of our company every day and are expected to embrace this role with passionate professionalism.

We are looking for someone reliable who can commit to working consistent hours (up to 25 per week). In the future, this position could evolve into a full-time role with benefits for the right candidate. No travel required. The primary responsibility of the Customer Service Associate is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

  • Answer all incoming inquiries via phone, email, support tickets, and chat according to company standards of customer service. Frequent inquiries include: assistance with registering for programs, resetting passwords, syncing tracking devices, order placements, cancellations, and tracking, etc.
  • Document tickets with accurate information in a timely manner and include any needed stakeholders
  • Update and follow through with support tickets and clients until resolved
  • Educate clients on the details of their program and how to earn more points
  • Establish call-drivers and trends when applicable and inform appropriate stakeholders
  • Assist Customer Service Manager and Program Managers as needed
  • Develop and leverage regional and large-market consultant/broker relationships to create opportunities for GoPivot Sales
  • Cultivate these relationships to continually inform on GoPivot’s product roadmap and capabilities to serve as value-add for Client’s wellness, safety and total rewards needs
  • Create customized and effective sales collateral for consultants and brokers
  • Manage and Delegate support for consultant/broker-generated opportunities for new business
  • Continually inform GoPivot leadership (VP of Sales, VP of Operations and CEO) of consultant strategies and opportunities for strategic planning of initiatives
  • Organize, Coordinate and Lead (along with the GoPivot Marketing team) consultant educational strategy, roadshows, and other virtual/in-person opportunities as needed
  • Monitor and report performance as it relates to consultant/broker-led opportunities and sales
GOPIVOT CAREERS

DIRECTOR OF CHANNEL SALES

LOCATIONS: RALEIGH, NC (PREFERRED) + ATLANTA, GA
JOB TYPE: FULL-TIME

GoPivot is seeking an experienced Sales professional, who will be responsible for identifying and developing, market specific, consultant and broker relationships to grow channel opportunities for GoPivot.

  • Develop and leverage regional and large-market consultant/broker relationships to create opportunities for GoPivot Sales.
  • Cultivate these relationships to continually inform on GoPivot’s product roadmap and capabilities to serve as value-add for Client’s wellness, safety and total rewards needs.
  • Create customized and effective sales collateral for consultants and brokers.
  • Manage and Delegate support for consultant/broker-generated opportunities for new business.
  • Continually inform GoPivot leadership (VP of Sales, VP of Operations and CEO) of consultant strategies and opportunities for strategic. planning of initiatives
  • Organize, Coordinate and Lead (along with the GoPivot Marketing team) consultant educational strategy, roadshows, and other virtual/in-person opportunities as needed.
  • Monitor and report performance as it relates to consultant/broker-led opportunities and sales.
We are committed to building an organization of smart, driven, professionals who in turn are committed to bringing out the best in everyone. The ideal candidate for this position fits the following qualifications:
  • Bachelor’s degree in Business, Public Health or Communications
  • A minimum of 3-5 years experience in a sales, consultant or broker role in healthcare
  • Preferred SaaS sales experience in health and wellness
  • Proven sales experience in developing and expanding channel relationships, with demonstrated results (both in quota and revenue achievements)
  • Strong communications and understanding of how to identify customer needs and map business value
  • Adept in using Salesforce.com (or equivalent CRM) and Microsoft Office applications
  • Internet and research savvy using online resources such as LinkedIn and Hoovers to identify contacts within target companies
  • Requires flexibility, attention to detail and fulfilling deliverable quickly
  • Ability to travel up to 50%
  • Prior customer service experience preferred
  • Basic knowledge of Microsoft Office
GOPIVOT CAREERS

BUSINESS DEVELOPMENT REPRESENTATIVE

LOCATIONS: RALEIGH, NC
JOB TYPE: FULL-TIME

GoPivot is seeking a dynamic, self-starter to assist with Sales Development efforts. This is an excellent opportunity to experience various aspects of the sales process while expanding GoPivot’s market reach and working in an exciting start-up environment.

  • Qualify all incoming inquiries generated through web and marketing campaign leads
  • Source new leads through cold calling and online research
  • Successfully cold call and set up meetings for the enterprise sales team (via phone and email)
  • Strategic sales capabilities that include a high comfort level communicating with all levels of prospects within an organization, balanced with tactical skills for a fast-paced, high volume lead follow-up and qualification environment.

 

Educate contact and lead opportunities on:

 

  • GoPivot’s value and key positioning pillars
  • Solution differentiation from alternatives
  • Key features and capabilities that map to contact needs and interests
  • Purchase process steps and guidance
  • Initial demonstration of solution capabilities as required
  • Prospect into target accounts to find new revenue opportunities
  • Provide feedback to Marketing regarding campaign development and execution
  • Develop and articulate high-impact messaging that resonates with prospects, captures a value prop, and embodies Virgin Pulse values
  • Consistently logging lead, contact, account, and qualification data in Salesforce.com
  • Report weekly metrics
  • Achieve quarterly objectives

 

Additional responsibilities include:

 

  • Support the CEO, VP of Sales, and Director of Marketing with ad-hoc projects as needed
  • As needed, support requests from Marketing, Operations, and Finance
We are committed to building an organization of smart, driven, professionals who in turn are committed to bringing out the best in everyone. The ideal candidate for this position fits the following qualifications:
  • Bachelor’s degree in Business, Marketing or Communications and 2-4 years experience in an inside sales role.
  • Outgoing, positive, friendly, and eager to be on the phone and in person.
  • A demonstrated history in exceeding performance goals and quotas.
  • Experience selling enterprise products/services with a focus on value-based selling methodologies.
  • Strong communications and understanding of how to identify customer needs and map business value.
  • Adept in using Salesforce.com and Microsoft Office applications.
  • Internet and research savvy using online resources such as LinkedIn and Hoovers to identify contacts within target companies.
  • Proficient in managing multiple simultaneous qualification and sales process.
  • Strong customer understanding and range between core job deliverables to solving business problems.
  • Must quickly assess a business situation or scenario and quickly develop and drive plans to address challenges or capture opportunities.
  • Willingness to accept and contribute new ideas and adapt to a rapidly changing environment.
  • Requires flexibility, attention to detail and fulfilling deliverable quickly.